Patient Experience Administrator

We are looking for a dedicated and detail focused IUC Patient Experience Administrator to join our North West London team, based at Stockley Park. In this important role, you will support the delivery of patient centered services across NHS 111, Out of Hours (OOH), and the Clinical Assessment Service (CAS).

You will act as a key point of contact for patient feedback, managing complaints, compliments, incidents, and healthcare professional feedback. Working closely with the Quality & Patient Experience Manager and wider operational teams, you will ensure all concerns are handled efficiently, sensitively and in line with organisational standards.

This role offers the opportunity to make a meaningful difference to patient experience by ensuring feedback is investigated thoroughly, learning is captured, and improvements are driven across the service. You'll be part of a collaborative environment that values compassion, integrity, and continuous improvement.

Benefits

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

Compensation

£60.03 - £110 Per Hour, depending on shift and contract.

Up to £56,000 Depending on Experience + Bonus + Car Allowance.