Parts & Administration Manager, Mobile Cranes

Posted 7 hours 21 minutes ago by Jobtailor

Permanent
Full Time
Administration Jobs
Bedfordshire, Biggleswade, United Kingdom, SG180
Job Description
Responsibilities
  • Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
  • Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
  • Identifying training and development needs and promoting continuous improvement within the team.
  • Fostering a positive and collaborative working environment.
  • Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
  • Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
  • Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
  • Assisting in resolving accounts queries for both credit control and accounts payable departments.
  • Ensuring correct documentation for returning both new and failed parts to factories.
  • Establishing and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
  • Issuing credit note requests.
  • Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
  • Monitoring and report on Service Information progress.
  • Preparing reports and statistics on all aspects of the departmental activities.
  • Collecting data and prepare reports on Key Account customer performance.
  • Supporting the After-Sales team ensuring clear and concise communication between departments.
  • Undertaking all work in accordance with the company's Health & Safety, Quality and Environmental policies and arrangements, implement safe systems of work as necessary.
Requirements
  • Previous experience in a similar role and/or relevant industry
  • Strong people management or team leadership experience
  • Excellent organisational and prioritisation skills
  • Ability to perform effectively under pressure
  • Strong communication and stakeholder management skills