Parts Advisor New Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract: Permanent, full-time

Salary: £29,444 basic + bonus up to £3,000

Working hours: 44 hours per week (between 08:00 and 17:00 Mon to Fri, plus Saturday Morning 9am-1pm on rota basis)

Join our diverse and dynamic team at Belfast Renault as a Parts Advisor, and kick start your automotive career today.

Our Parts Advisors are key to the smooth running of our Dealership. They are the first point of contact for customers over the telephone, so it's vital they provide a welcoming experience. The role involves handling a high volume of inbound and outbound calls, upselling parts and accessories, and liaising with all dealership departments.

Responsibilities

• Receive all parts orders, interpret customer requirements and advise on additional requirements or prices, match orders against stock items and inform customers of unstocked or ordered items.
• Create customer orders for dispatch, ensuring they match customer instructions and highlighting any shortages.
• Ensure all orders are fully completed, invoiced and dispatched as scheduled, and keep customers fully informed of progress or any problems.
• Maintain brand image and customer service levels in line with company standards.
• Deal with customer complaints speedily and effectively, referring unresolved problems to the Manager.
• Handle all internal and external customers and suppliers with courtesy, ensuring exceptional service at all times.

Skills and Experience

You'll be a real go getter with industry knowledge and demonstrable sales or telesales experience. It would be beneficial to have automotive product expertise and a good technical understanding of automotive maintenance. Previous experience as a Parts Telesales Representative for a dealership is preferred but not essential.

You must be a natural communicator with an excellent telephone manner, confident in negotiating, persuading, and influencing stakeholders. You will be commercially astute and results driven.

Core Benefits

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health - 24/7 access to GP services to support mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Diversity & Inclusion

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.