Partner Success Representative (Maternity Cover)

We've signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities. It isn't a challenge anyone could take on-luckily, we have something to help us make it happen. Our people and our values-Arrive Curious, Focused and Together-guide us. With a brand inspired by the North Star, the shining light leading travelers to their destinations, our values help us be at our best for customers, the cities and communities we serve, and ourselves. As a global team transforming urban mobility, we grow better together.

The Role

We have an opportunity in our Professional Services team to hire a Partner Success Representative to join us on an 18 month fixed term maternity cover basis in the Basingstoke office. This is an exciting, unique role where you'll get involved in various projects, make a real impact, and be supported in your development.

As a member of this team, you will be the first port of call for product expertise, knowledge and assistance across the business, and will use our internal configuration software to meet client requests and project roadmaps daily.

The successful candidate will receive entry level training and guidance to fulfil this position and will be given the opportunity to develop core competencies in both technical and interpersonal skills.

How to make an impact

• Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required)
• Providing ongoing support both externally and internally (to Project Managers, Product, Sales and Finance)
• Creating and maintaining documentation (including internal processes or step by step guides), with freedom to bring new ideas to the table within an open team
• Fault finding and stakeholder collaboration (investigating bugs and testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)
• Using technical skills and systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, and the opportunity to use JavaScript and HTML where required)

Personal skills we are looking for

• Able to prioritise, manage and track multiple activities and tasks
• Excellent verbal and written communication
• Attention to detail, an analytical thinker
• Willingness and ability to embrace change and learn new technologies
• Receptive and a fast learner
• Enthusiastic approach and "can do" attitude
• Resilient, cope well under heavy workloads
• Strong customer service ethos

Your background & Key Requirements

• Previous experience working in a customer or client facing role
• Numerate and literate
• Proficient in the use of modern PC technologies and software
• Must possess the existing right to work in the UK (we do not provide visa sponsorship or relocation support for this position)

Candidates are expected to attend the Basingstoke office at least one or two days per week.

Department: Parking Locations: Basingstoke Remote status: Hybrid Employment type: Temporary