Partner Success Manager - Retail

Drive customer success. Build lasting partnerships. Deliver real impact!

At TD SYNNEX, we're looking for an Account Manager to co own and grow some of our largest accounts. You'll be the internal champion for customer satisfaction, uncovering new opportunities and driving growth across a defined set of mid sized partners. If you thrive on proactive engagement, solution based conversations, and building trusted relationships, this is your chance to make a meaningful impact.

Why You'll Love Working Here

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• "Moments that matter" paid time off (yes, even for your pet's birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we've reduced energy consumption in our UK offices by 19.2% year on year.
• Values: Own it, Grow and Win, Dare to Go, Do the Right Thing.

What You'll Be Doing

• Manage and grow a portfolio of mid sized partners.
• Serve as the primary point of contact for customers and vendors.
• Lead weekly alignment calls and collaborate cross functionally with Category and Purchasing teams.
• Maintain healthy inventory levels and support Vendor Central reporting.
• Develop and implement strategies to boost performance and achieve revenue and profit targets.
• Drive pricing management as a key lever for success.
• Engage face to face with vendors and customers to build lasting relationships.
• Maintain accurate pipelines and CRM data for visibility and continuity.

What You'll Bring

• Excellent organisational, relationship building, and communication skills.
• Proven track record of delivering results, including revenue and profit growth.
• Experience in account management and e commerce operations.
• Skilled in pricing strategy and performance optimisation.
• Strong collaboration skills across cross functional teams.
• A customer first mindset and a passion for driving success.

What's In It For You?

• Elective benefits: programs tailored to your country.
• Grow your career: formal leadership and professional development programs.
• Elevate your personal well being: financial, physical, and mental wellness programmes.
• Diversity, equity & inclusion initiatives.
• Global networking and inclusive communities.

We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.