Partner Experience Specialist

Partner Support Specialist - Partner Services Hub

Responsibilities

• Supporting the Partner Orchestration Services function, managing complex, cross functional initiatives involving Partner payment and commission issues.
• Acting as an orchestrator across multiple internal teams, ensuring alignment, accountability, and progress toward resolution of partner impacting issues.
• Managing time sensitive and business critical cases, with a strong focus on minimizing disruption and ensuring continuity for partners and internal stakeholders.
• Proactively identifying risks, dependencies, and potential escalations, and driving actions to mitigate them.
• Owning and managing stakeholder communication, setting clear expectations and providing high quality, consistent updates.
• Delivering excellent quality standards in all written and verbal communications, ensuring clarity, accuracy, and professionalism.
• Building strong relationships with key stakeholders, including Partner Managers and cross functional teams, to enable effective collaboration.
• Maintaining and improving internal systems of partner records, ensuring data accuracy and visibility across teams.
• Identifying opportunities to enhance processes and improve the overall partner experience, particularly within complex orchestration scenarios.
• Contributing to the evolution of the Partner Support portfolio in line with PES priorities.
• Flexibility around working hours may be required.

Qualifications

• University Degree/Student in Business/IT preferable.
• Strong organizational and coordination skills, with the ability to manage multiple complex topics simultaneously.
• Proven ability to work proactively in high pressure, fast paced environments, especially where business continuity is at risk.
• Experience in stakeholder management, including handling expectations and navigating escalations effectively.
• Excellent communication skills, with a strong focus on quality, clarity, and professionalism in responses.
• Strong problem solving and analytical skills, with experience managing high volumes of tasks within tight timelines.
• Ability to work cross functionally and build relationships in a multinational, multicultural environment.
• A proactive, solution oriented mindset with a strong sense of ownership and accountability.
• Ability to work independently while coordinating across diverse teams.
• Experienced IT user - Outlook, Excel, Word, PowerPoint.
• Fluent in English; an additional European language is a benefit.
• Experience in partner/customer facing roles, ideally in complex support or operations environments.
• Proven track record of process improvement and driving operational efficiency.

Benefits

We offer a range of great benefits, online training courses, and professional support to help you settle into your role and succeed at SAP.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.