Part-Time Rent Support & Benefits Advisor

Onward Homes is hiring a Rent Support Specialist (Early Intervention Specialist) to join the Customer Accounts & Money Advice team. This 14-hour-per-week role, mainly Thursdays and Fridays, is hybrid/home-based with occasional site visits to neighbourhoods as required.

The role focuses on arrears management, income protection, and practical tenancy support while delivering excellent customer service. We value strong communication, empathy, and the ability to liaise with external agencies.