Part-Time Customer Service & Reception Admin

Highly respected and prestigious Stevenage-based organisation is looking for a friendly and professional Customer Service & Reception Administrator to join their team on a 12-month fixed-term contract. Working 22.5 hours per week on a rotating shift pattern of 8:00am12:30pm and 12:30pm5:00pm, you'll be the welcoming face of the organisation while providing exceptional customer service and administrative support.

Key Responsibilities

• Welcome visitors and provide a professional first impression while managing all front-of-house activities.
• Respond to customer enquiries via telephone, email, and other communication channels.
• Maintain accurate customer records, process sensitive information, and complete data validation.
• Provide general administrative support, including document processing and database updates.
• Work collaboratively with colleagues to deliver an exceptional customer experience.
• Ensure security procedures, service standards, and reception processes are maintained at all times.
• Support continuous improvement and undertake additional administrative duties as required.

Skills & Experience Required

• Previous experience in a customer service, reception, or front-of-house role is essential.
• Strong administration, data entry, and Microsoft Office skills with excellent attention to detail.
• Excellent written and verbal communication skills with a friendly, professional approach.
• Experience handling confidential or sensitive information accurately and discreetly.
• Well organised, proactive, and able to prioritise a busy workload while working effectively as part of a team.

Benefits

• £13.50 per hour
• 22.5 hour per week (Week One: Monday to Friday, 8:00am12:30pm,Week Two: Monday to Friday, 12:30pm5:00pm_)
• 12 month fixed term contract
• Excellent employee benefits package