Parking Services Officer

Parking Services Officer

Salary - £29,093 - £32,654 (Grade 5)

Hours - 37 hours per week

Contract type - Full time, permanent

Parking Services are currently seeking a Parking Services Officer to support the management of back-office functions related to Penalty Charge Notices, car parks, residential permits, dispensations, and parking income.

Role Responsibilities:

1. Assist in traffic management by liaising with officers, management, contractors, and external agencies.
2. Process, evaluate, and respond to informal challenges in accordance with legislation.
3. Ensure accurate and timely processing of payments and income.
4. Support Senior Parking Services Officers in maintaining service continuity and legal compliance.

Role Requirements:

1. NVQ Level 2 in parking administration or relevant equivalent experience.
2. Experience in customer service and handling challenging situations.
3. Strong understanding of Microsoft Office, including Excel.
4. Ability to manage workloads, meet deadlines, and communicate professionally.
5. Adaptable and quick learner with strong attention to detail.

For full details of the responsibilities and requirements, please see the attached Job Description and Person Specification.

To discuss this opportunity further, contact .

Working Arrangements

Roles are allocated to fixed, field, or flexible work styles. Some roles are agile, enabling employees to maximize performance and maintain work-life balance. Fixed roles are based at a permanent council location, field roles involve community work, and flexible roles allow working from home or various locations as needed. Please refer to the Job Description for specific workstyle details.

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Diversity & Inclusion

We are committed to building a diverse workforce that reflects our community. We value inclusion and equality, and are proud to hold awards such as the Disability Confident Gold Award, Stonewall Gold Award, and RACE Code Quality Mark. We offer guaranteed interviews for certain protected groups if essential criteria are met.

We encourage an inclusive culture where employees can thrive and be themselves. Join our staff equality forums to have your voice heard. More information is available here .

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Attachments

Job Description and Person Specification