Palliative Care Administration Assistant

Palliative Care Administration Assistant Band 2

Main area Palliative care administration assistant Grade Band 2 Contract Fixed term: 7 months (secondment also considered) Hours Full time - 37.5 hours per week (Monday- Friday) Job ref 339-MD9133-MF-A

Site Brunel building, Southmead Hospital Town Bristol Salary £25,272 - £27,476 pa pro rata (Dependent on experience) Salary period Yearly Closing 22/07/:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Job overview

An opportunity has arisen for an administration assistant to join the palliative care team for eight months to cover a period of maternity leave.

The post is full time and the postholder will be working alongside the specialist palliative care team comprising of senior doctors, nurses and occupational therapists.

Main duties of the job

The palliative care administration assistant is a key member of the palliative care team, whose main role is to support the teams' specialist nurses and medical staff in the delivery of patient care and carer support. The role includes undertaking a broad range of administrative and clinical support tasks to help with the smooth running of the service.

The post holder will be expected to work closely alongside nursing and medical members of the specialist palliative care team, and nursing, medical and other allied health care professionals across North Bristol NHS Trust.

The post holder will require excellent communication skills and be able to exercise their own initiative, and will take personal responsibility for ensuring that trust and local policies and procedures are adhered to.

The post is full time.

Detailed job description and main responsibilities Administration Role

• Updating the team's Careflow patient list in time for the 08.30am board round, including identifying new patients when purple butterfly is in use.
• Answering the telephone throughout the working day and responding appropriately as needed, ensuring messages are relayed to the correct member of staff.
• Co ordinating specialist palliative care outpatient activity: making appointments, typing and sending out letters, ensuring clinics are recorded on the trust database and maintaining local outpatient records.
• Supporting ward teams in ensuring the purple butterfly trolleys are in order and adequately stocked, providing advice, education and guidance on the appropriate use of all items.
• Assisting the specialist palliative care team in preparation for meetings: writing agendas, booking rooms, accurate and timely minute taking and distribution.
• Assisting the specialist palliative care team in preparation for teaching: room bookings, printing and room set up.
• Participating in palliative care clinical meetings and monthly team business, education audit and clinical governance meetings.
• Undertaking any other duties which are appropriate for the post as agreed with line managers.

Person specification Education/Training/Qualifications

• NVQ level 3

Skills and knowledge

• Excellent interpersonal skills in all contact with patients, their carers and with North Bristol NHS Trust and community colleagues.
• Excellent communication skills, both written and spoken.
• The ability to successfully manage and resolve difficult and highly emotional situations.
• The ability to organise and prioritise own workload with good time management and problem solving skills.
• Experience of using own initiative to solve problems or improve services.
• Experience of prioritising own workload in a pressured working environment.
• Good IT skills, experience of accurate record keeping.
• Knowledge of patient confidentiality and Data protection act.
• Ability to work independently and as part of a team; sound knowledge of trust policies & practices including manual handling, health & safety and infection control.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge.