Pain Management Clinic Coordinator and Operational Support
Posted 4 hours 3 minutes ago by Whittington Maternity Voices Partnership
Permanent
Full Time
Public Sector Jobs
England, United Kingdom
Job Description
Pain Management Clinic Coordinator and Operational Support NHS AfC: Band 4 Main area Surgery & Cancer Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Maternity cover) Hours Full time - 37.5 hours per week Job ref 220-WHT-
Employer Whittington Health NHS Trust Employer type NHS Site Whittington Trust Town London Salary £34,186 - £37,389 Per annum Including HCAS Salary period Yearly Closing 26/10/:59
Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Whittington Health NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
The Pain Management Clinic Co-ordinator (PPC) will work within the Chronic Pain Management speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
Main duties of the job The Coordinator will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates.
Working for our organisation Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
To provide where requested administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.
To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.
Liaising with health professionals regarding clinical decisions on referrals.
Upload correspondence referrals on to EDMS (Electronic Document Management System).
Organise and maintain support for clinical staff to ensure smooth running of the service.
Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.
To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting where
problems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.
To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.
Person specification Education & Qualifications
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
Other important information -
Employer Whittington Health NHS Trust Employer type NHS Site Whittington Trust Town London Salary £34,186 - £37,389 Per annum Including HCAS Salary period Yearly Closing 26/10/:59
Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Whittington Health NHS Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
The Pain Management Clinic Co-ordinator (PPC) will work within the Chronic Pain Management speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
Main duties of the job The Coordinator will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. The post holder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates.
Working for our organisation Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities To oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHSConstitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment,Going Further on Cancer Waits etc.), taking action to expedite patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
To provide where requested administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.
To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.
Liaising with health professionals regarding clinical decisions on referrals.
Upload correspondence referrals on to EDMS (Electronic Document Management System).
Organise and maintain support for clinical staff to ensure smooth running of the service.
Using initiative to identify all possible opportunities to anticipate and streamline the work and responsibilities of the clinical team.
To be responsible for the day-to-day management of Medway Clinic diaries in line with the needs of the department. Supporting Clinicians by identifying and reporting where
problems may arise e.g. reports not received back, lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.
To receive and manage referrals into the service, including data entry for patient registration, referrals, appointment information and discharge.
Person specification Education & Qualifications
- Minimum of 5 GCSEs or equivalent including English and Mathematics
- A-Level / B-Tec or equivalent experience.
- ECDL.
- NVQ level 3 in Business Administration or Customer Care of equivalent.
- Knowledge of PAS, Excel, Ward, MADWAY, ORMIS, ICE and PTL
- Understanding of Data Protection, Equality & Diversity
- Good interpersonal skills
- Teamworking and independent working
- Basic IT skills
- Work to standards/procedures
- Remain calm under pressure
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
- Willingness to work flexible hours to meet the needs of the service.
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
- Ensure you are familiar and comply with theLondon Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
- Ensure you are familiar and comply with local protocols and systems for information sharing.
- Know the appropriate contact numbers and required reporting lines.
- Participate in required training and supervision.
- Comply with required professional boundaries and codes of conduct
Other important information -
- You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
- Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
- In submitting an application form, you authorise WhittingtonHealth NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post. . click apply for full job details