P&O Application & User Support Lead

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

As a newly independent company we are focused on growth. We see growth as the engine powering everything we want to achieve for patients. It will allow us to innovate & pioneer greater access to high-quality medicines, but we can only do this by bringing the best and the brightest minds together.

As P&O Application and User support Lead your responsibilities will include:

Major accountabilities:

• Provide inputs to the P&O Services strategy, develop plans within the focus area and ensure its implementation across assigned region / business areas, while continuously driving improvement and innovation.
• Provide counsel and strategic recommendations on P&O Services, and program design.
• Lead the provision of P&O Services to the organization, based on expectations set with Unit P&O / others as relevant and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood -Lead the efficient implementation of all P&O Services processes and standards across the region (e.g. global standards, efficiency, ESS/MSS) in alignment with and support of the organization's P&O strategy.
• Analyze and identify potential design improvements (in cooperation with P&O), providing change management support and appropriate communications to prepare implementation of new services and processes.
• Manage the preparation and finalization of budget/resource allocation and investments plans for the area of responsibility.
• Manage periodic cost and efficiency analyses to support productivity objectives, monitor, and initiate additional activities if required.
• Manage and ensure the correct and timely implementation of global P&O Services policies throughout the region.
• Oversee the management, training and development of P&O Services teams (under FTE/HC 100) -Lead or initiate various P&O Services projects.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

What you need to bring to the role:

• Sound experience +8ys in People & Organization
• Deep knowledge of Workday and SAP, with hands-on experience managing the systems, providing level 2 support
• Team leadership experience
• English is a must, Spanish would be valuable.
• Change Management expertise.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is (y)ours to shape!

Commitment to Diversity & Inclusion:

Sandoz is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Pioneering access for patients

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool ()