Overnight Customer Service Team Lead - 24/7 Support (Remote Options)

Starling Bank is seeking an overnight Customer Service Team Lead to motivate and coach a 24/7 app-based support team in Southampton city centre. The role focuses on delivering exceptional service and ensuring smooth operations during night hours.

Based at Town Quay, Southampton, the position offers a permanent contract with some remote working. The team lead will work with frontline agents to maintain service standards and respond quickly to customer needs, outside regular daytime hours.