Outpatients Administration Clerk

PLEASE NOTE: This role is not eligible for current or future visa sponsorship

25 hours per week (Monday-Friday)

Permanent

Salary: £25,272 per annum

Closing Date: Friday 7th August 2026

Interview Date: Monday 24th August 2026

This post may close early due high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

Main duties of the job

To provide a specialised, comprehensive and confidential administration service, for the Medicine Planned Team in accordance with trust and national standards.

About us

Here at George Eliot our vision to' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:

• On-site nursery
• 27 days minimum annual leave plus bank holidays
• cycle to work scheme
• flexible working
• in house training and development
• buying and selling of annual leave
• subsidised restaurant
• tranquillity garden
• generous subsidised on-site parking

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here:

Job responsibilities

• Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
• To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
• To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
• Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• Registration of internal referrals.
• Management of e-referrals on the Electronic Referral Service (eRs) ensuring any ASI are not exceeding 2 weeks.
• Booking of all patient appointments in line with Trust and National targets.
• Contacting patients for short notice appointments aiding clinic utilisation.
• Managing the external Outpatient letter system.
• Managing the NHS mailbox for IPTs.
• Referral verification (chasing missing referrals).
• Contacting patients to inform them of short notice clinic cancellations / reschedules.
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request.
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics including checking the Portal and Lorenzo are correct.
• To correct any operator errors within Lorenzo following protocol.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification Experience and Knowledge

• 1 years general office experience
• Ability to work under pressure to meet required deadlines
• The ability to deal with more than one situation at a time

Qualification(s) and Professional Training

• Good Keyboard Skills

Skills and Abilities

• Good Communication Skills
• Enthusiastic and Motivated
• Ability to have positive working relationships
• Good organisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.