OSP Sales Strategy & Operations Manager

Job Description

Requirements

• Relevant professional experience, ideally in consulting or sales strategy/business operations roles
• Experience with quantitative analysis and financial modeling
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)
• Experience with R, Python, SQL, Tableau (or similar analytical packages) a plus
• (Desirable) Ability to translate complex information into easily consumable insights
• (Desirable) Self-starter and high degree of motivation to go above and beyond the task at hand
• (Desirable) Excellent communications and presentation skills

What the job involves

• The Sales Strategy & Operations team partners directly with the Global Outsourcing Service Provider leadership team as a trusted advisor, focused on strategic planning, program optimisation and business operational support
• You will collaborate with many cross-functional teams such as Sales, Finance, Legal, Marketing, Business Practices, Operations, and others
• This is a high-impact role, with constantly evolving priorities and demands
• You will think strategically, arrive at a focused execution plan, and lead the plan to fruition
• Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, OSP policy & programs, territory alignment, data quality & analysis, market segmentation, pipeline, and business performance review
• We're looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively
• This role is part of the Global Consulting Partners and Partner Sales organization, reporting into the Global OSP Sales Strategy, Operations & Solution Senior Director
• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual strategy planning cycle. This includes account creation, resource allocation, territory assignment, compensation, quota setting, etc
• Define key performance metrics and targets, build reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to leadership
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, partner engagement, white space, etc.)
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits
• Create executive-level presentations for both local and global leadership reviews; organise quarterly business reviews
• Assist in troubleshooting and resolve operational issues as they arise; propose and drive changes to systems and processes to fix root causes with the relevant teams