Orthoptic Administrator

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At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

We are looking for a capable, experienced, and highly motivated individual to join the administrative team within the ELHT Orthoptic Department.

Main duties of the job

The post holder will provide clerical support to the Orthoptic Department, using both the Cerner and EMIS booking systems.

With experience of patient administration systems, office management, and diary coordination, you will act as a key coordinator of the team's clinical activities.

Working for our organisation

You will be working as part of the Orthoptic team, which includes Orthoptists, Optometrists, Orthoptic Assistants, and administrative staff.

Detailed job description and main responsibilities

You will be responsible for the organisation and scheduling of Orthoptic clinics across East Lancashire.

This includes making new and follow-up appointments for both Consultant-led and Orthoptic clinics, as well as cancelling and rebooking hospital and community Orthoptic appointments when required.

You will act as a central point of contact for all community referrals and some hospital referrals.

In addition, you will answer telephone calls and manage messages left on the answer machine in a professional and timely manner.

Person specification Qualifications

• GCSE English and Maths Level 4 or above or equivalent
• RSA or OCR Typing, AMSPAR level 3
• NVQ level 3 or equivalent in business or administration.

Experience

• Experience of office work to include planning meetings, organising outlook diaries, setting up and using Excel databases, communicating to multiple parties via email and paper letters
• Competent in the use of Microsoft office and databases and EMIS
• Knowledge and understanding of professional and ethical issues
• Experience of primary and health community services
• Experience of hospital administration system

Knowledge and Skills

• Literate in IT/Computer Skills
• Good oral communication skills
• Demonstrate excellent time management skills with an ability to plan and prioritise own workload

Personal Attributes

• Skilled in developing and maintaining effective working relationships with colleagues and other professionals

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone or email write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

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