Order To Cash Coordinator

CMG are excited to be working with one of the most prestigious and recognised media brands in the world who are looking to onboard a temporary credit controller in their head office in London.

This is a temporary opportunity so candidates must be immediately available or on short notice and happy to commute into central London 4 days a week.

The OTC Coordinator plays a critical role within the Controlling team, supporting the OTC Lead in managing the end-to-end Order to Cash (O2C) process-from contract origination to cash collection. Reporting to the Controller, this position involves close collaboration with the Sales and Strategy teams and regular engagement with a broad customer base to ensure timely and accurate invoice collection.

Working onsite alongside the local team and in partnership with the offshore Controlling Operations team, the OTC Coordinator helps drive key business outcomes, including dispute resolution, debt reduction, and achievement of cash flow targets.

Key Responsibilities:

• Support the OTC Lead in executing a streamlined and efficient O2C process across the local market.
• Manage customer invoicing, dispute resolution, and payment collection activities, ensuring compliance with contractual terms.
• Coordinate with internal teams (Billing, Accounts Receivable, Sales) to resolve discrepancies and process necessary adjustments.
• Monitor and follow up on delinquent accounts, negotiate repayment terms, and document customer communications.
• Use Workday and other ERP systems to manage receivables, track outstanding balances, and drive improvements in DSO (Days Sales Outstanding).
• Collaborate with the offshore AR team to review payment histories, apply remittances accurately, manage account suspensions/reinstatements, and support reporting activities (e.g. aged debt, collections, credit).
• Contribute to month-end close and reconciliation processes and maintain customer credit review procedures.

Required Skills and Experience:

• Strong knowledge of the full Order to Cash lifecycle, including billing, collections, and cash application.
• Proven experience in Accounts Receivable roles, with a focus on cash collection, dispute management, and customer account oversight.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficient in ERP systems such as Workday, SAP, or Oracle.
• Intermediate to advanced Excel skills.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Sound understanding of financial practices and credit policies.

Apply now or get in touch!