Order Management Specialist

Duties and Responsibilities

The Order Management Specialist is responsible for ensuring operational excellence across the order lifecycle, from receipt of approved opportunities through to order placement, fulfillment and delivery. Acting as the operational expert for our licensing and ordering processes, the role ensures orders are processed accurately, efficiently and with a right-first-time approach. Working across Sales, Customer Success, Services, Finance, Vendor Management and Operations teams, the role ensures smooth execution of all licensing and ordering activities while contributing to the overall scalability and effectiveness of the business. As the Order Management Specialist, you will:

• Raise sales orders from approved sales quotes, and place purchase orders with a right-first-time philosophy.
• Manage the end-to-end order process for licenses, support, professional services and training offerings.
• Ensure all fulfilment documentation is completed and distributed to relevant stakeholders.
• Validate licensing requirements and ordering structures before submission.
• Chase and track purchase orders, fulfilment activities and delivery milestones.
• Resolve order queries and operational issues with minimal business impact.

Qualifications and Experience

About you

Skills & Experience

• Experience in order management, operations or sales support.
• Strong Excel, Outlook and Microsoft Office skills.
• Excellent analytical and numerical skills.
• Strong attention to detail.
• Experience working with software licensing or technology vendors preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.

Personal Attributes

• Operationally excellent.
• Detail oriented.
• Customer focused.
• Collaborative.
• Proactive and organised.
• Able to work under pressure and meet deadlines.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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