Order Management Specialist

Role Overview

As the Order Management Specialist, you independently manage complex, high impact orders across the Quote to Cash (Q2C) lifecycle and serve as a trusted resource for resolving escalations, ensuring order quality and compliance, and driving continuous process improvement.

Day to Day Responsibilities

• Own and manage complex customer orders end to end, ensuring timely and accurate processing.
• Interpret contracts, purchase orders (POs), and deal structures to ensure alignment with policies and systems.
• Resolve order related issues and escalations with a focus on root cause analysis and prevention.
• Collaborate with cross functional teams (Sales, Finance, Legal, RevOps, Fulfilment) to validate requirements and optimize workflows.
• Ensure adherence to company policies, compliance standards, and audit requirements.
• Identify process gaps and inefficiencies; recommend and implement improvements.
• Support the creation and maintenance of process documentation, SOPs, and training materials.
• Provide guidance and informal mentorship to peers and contribute to team capability building.

Qualifications

• 3+ years of experience in Order Management, Sales Operations, or related Q2C functions.
• Strong experience working with CRM and ERP systems, including reporting and data analysis.
• Proven track record of managing complex transactions and resolving escalations.
• Experience working in cross functional, fast paced environments.
• Bachelor's degree or equivalent experience preferred.
• Advanced proficiency in order management systems (e.g., Salesforce, ERP platforms).
• Strong attention to detail with the ability to review and ensure order accuracy and completeness.
• Skilled in analyzing and resolving complex issues with clear, data driven recommendations.
• Effective communicator with the ability to manage stakeholders across multiple functions and levels.
• Demonstrated ability to identify improvement opportunities and drive operational efficiencies.
• Capability to lead small initiatives or projects independently.
• Strong understanding of compliance, audit requirements, and internal controls.
• Ability to prioritize workload and manage multiple competing priorities effectively.

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Equal Opportunity Employer

Proofpoint is an equal opportunity employer, hiring without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.