Order Management Specialist

Reporting toour Market Manager forIreland,theOrderManagementSpecialistwillhelpto shapeourcustomer experience by supporting the smooth andaccurateprocessing of orders, from confirmation through to delivery.

This position is based at our Dublin Office in Liffey Valley.

This entry level position works closely with sales,logistics,supply chain teams,vendors,and customerscontributing to the effective management of orders,timelyresolution of queries, and the delivery of consistent service standard.

You'llbe encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business.We will providehands ontraining and development for this role.

Howyou'llmake an impact

Ensuretimelyrelease of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.

Monitor and resolve order issues andprocesserrors.

Act as the point of contact for clientswith queries, quotes, order processing.

Work withthe SupplyChain team on ordermanagementand shipping support.

Prepare dispatch and shipping documentation for customers, qualify payments.

Enter orders into SAP andmaintainorder databases.

Create purchase orders for suppliers and internal work orders.

Work with wider Sales and Project

Your background

Previousexperience in a Customer Service/Administrative/Order Processing environment desired, notessential

A keen eye for attention to detail and accuracy

The ability to communicate effectively, over the phone, via email and face to face

Good PC skills, including Microsoft Office suite, specifically Outlook,Wordand Excel desired

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.