Order Fulfilment Coordinator

Berry Recruitment are NOW hiring for a committed and experienced Order Fulfilment Coordinator to work for a well known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.

As part of the fast moving and busy Operations Department you will have day to day responsibility for processing and managing Sales Orders to ensure accurate and on time deliveries to our customers across the UK and EU. You will work side by side with the warehouse manager and warehouse team and liaise with other departments such as sales and finance, liaise directly with customers regarding shipping details and liaise with our couriers.

Role: Order Fulfilment Coordinator

Location: Abingdon, Oxfordshire

Salary: £32,000 - £35,000 Per Annum

Hours: 08:30 - 17:00

• 25 days holiday

• Act as first point of contact for customer enquiries via phone and email, delivering professional and timely support.
• Process orders received through email, telephone, and online platforms including Amazon.
• Use CRM systems to log, assess and resolve customer issues and complaints in line with company procedures.
• Liaise closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery.
• Issue and manage credit note requests in accordance with approval processes.
• Maintain accurate documentation and ensure compliance with company and regulatory requirements.
• Support team targets and contribute to continuous improvement within the customer service function.

• Previous knowledge and experience in a similar role
• Experience using Microsoft Dynamics ERP or similar, e.g. Sage, SAP, etc.
• Ability to work independently and in a team oriented environment
• Accurate and timely data entry
• Enjoys working in a busy, fast paced environment
• Working to strict time deadlines
• Strong work ethic and takes pride in doing a good job
• All round IT competency

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.