Optical specialist and Customer Care Administrator

Customer Care Administrator (optician)

Breda - Hybrid with 3 days on-site and 2 days from home

Permanent

ZEISS is technology and innovation. Founded in Germany in 1846, we're an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.

As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways. We're looking for a Customer Care Administrator to join us in Breda.

In the Benelux, we operate from two locations: Breda in the Netherlands and Leuven in Belgium. In total, there are about 200 employees working in the Benelux. Our beautiful head office in Breda connects us through open communication, pride in our products and innovations and a pleasant working atmosphere.

Your Role

The role of Customer Care Administrator will involve:

• You advise our customers on a daily basis on the choice of glass;
• In addition, you assess the returned lenses/coatings;
• You ensure correct telephone handling of technical and commercial questions;
• You also handle the complaints;
• You place all data about the orders, assemblies and polishing orders correctly in our system;
• You monitor the turnaround and processing times of the orders;
• You will track and monitor inventory management;
• You work closely with the field service. You send leads. You consult about specific customer questions and you provide timely feedback.

Your Experience

As a Customer Care Administrator, you will have:

• Completed training as an optician / contact lens specialist
• At least 6 years of work experience in optics at an optician, an optical chain or a manufacturer of spectacle lenses.
• To speak to customers well, you have good communication skills with fluency in Dutch and English
• In this position with different activities, it is important that you can plan and organize well, are flexible and are a real team player.

Our Benefits

• An attractive salary package (including half a 13th month).
• Variable bonus depending on company objectives.
• 8.33% holiday allowance.
• 26 days of leave based on full-time employment (with the possibility of earning 5 extra days).
• Pension scheme (defined contribution scheme).
• A great company culture and an inspiring workplace.
• Flexible working hours.

Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.

Your ZEISS Recruiting Team:

Lameez Peer

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Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.