Operations/Admin Executive (maternity cover) - £22k - £24k pro rata

Job Title - Operations/Admin Executive (maternity cover)

Department/Sector - Travel

Job Location - London

Salary - £22k - £24k pro rata

Six month contract that may become a permanent role

Our client is recruiting an operations/administration executive to process hotel bookings made by the large sales team.

Another part of the role is to help to maintain hotel contracts on the in house reservation system.

You must review availability and update the reservation system when needed. The sales team will need assistance with resort and destination information.

Responsibilities:

• Supporting call centre staff to ensure they have confidence to sell ancillaries
• Assist with any queries which crop up during the booking process
• Problem solving, trouble shooting and taking ownership for bookings
• Working closely with the Call Centre
• Communication of hotel amendments with customers
• Always delivering exceptional service
• Liaising with suppliers to assist with queries
• Negotiations in respect of any operational accommodation / tour changes

Key Skills/Experience Needed:

• Friendly and efficient telephone manner
• Numeracy and accuracy skills are very important in the role
• Experience of working under pressure and willingness to meet deadlines