Operations Support Agent

We have an exciting opportunity for you to join our team of Operation Support Agents on a temporary 12-month contract.

Working hours

40 hrs per week

Shift pattern

06:00 to 15:00 (Monday to Friday)

Salary

£14.02 per hour. Premia paid for hours worked between 7 pm-10 pm, and 10 pm-6 am.

What you will be doing

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

What you bring with you

• Good communication and social skills.
• Ability to work in a fast paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

What we offer

• Attractive compensation package.
• Training to get you started and on job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced rate shipping.
• Great career opportunities.
• FedEx is one of the world's most admired companies and trusted brands year after year.

Diversity & Inclusion

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

Equality

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Disability

FedEx in the UK is Disability Confident 'Committed'.