Operations Support Agent

Position Summary

Operations Support Agent - GBD FedEx Express UK Transportation Limited. Scheduled weekly hours: 35, regular worker type. Salary: £14.02 per hour with premium pay for hours worked 7pm 10pm and 10pm 6am.

Responsibilities

• Ensure that customers' urgent packages reach the correct destination on time.
• Answer incoming customer calls regarding shipment collection requests and delivery inquiries.
• Investigate failed shipments or collections, prioritise and reallocate failed deliveries for the next day.
• Enter data into the in house tracking system.
• Communicate clearly and collaborate with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures, controls and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast paced environment with strict timelines.
• Effective time management skills with attention to detail.

Benefits

• Competitive compensation package.
• Training and on the job learning opportunities.
• Extensive learning resources.
• Tuition assistance programme (applicable to permanent contract positions).
• Employee assistance programme for employees and families.
• Employee reduced rate shipping.
• Career development opportunities.

FedEx is an equal opportunity employer committed to a diverse and inclusive workforce. Employees with disabilities are encouraged to apply.