Operations Support Agent

Position Summary

We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.

Job Details

Company: GBD FedEx Express UK Transportation Limited
Address: Bilton Way
Scheduled Weekly Hours: 40
Worker Type: Regular
Posting Start Date: 22-May-2026
Posting Close Date: 5-Jun-2026

Compensation and Work Hours

Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Working hours: 40 per week
Shift Pattern: Monday to Friday - 08:00 to 16:30 (including a 30 minute unpaid break)

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications

• Good communication and social skills
• Ability to work in a fast paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Benefits

• Attractive compensation package
• Training to get you started and on the job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program ( applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced rate shipping
• Great career opportunities

Equal Employment Opportunity

We are an equal opportunity employer and are committed to a diverse and inclusive workforce, providing growth opportunities for all. FedEx in the UK is Disability Confident 'Committed'.