Operations Support Agent

Overview

We have an exciting opportunity for you to join our team of Operation Support Agents.

Working hours: 40 per week

Shift pattern: Monday - Friday 11:00-19:30

Salary: £14.02 per hour. Premium paid for hours worked between 7pm - 10pm, and 10pm - 6am.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What we offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the world's most admired companies and trusted brands, year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

FedEx in the UK is Disability Confident 'Committed'.

FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as a top 10 World's Most Admired Companies by Fortune magazine. We deliver for our customers with transportation and business solutions, serving more than 220 countries and territories around the globe. Our outstanding team is tasked with making every FedEx experience outstanding.