Operations Specialist, IN Easy Ship
Posted 13 hours 30 minutes ago by Amazon
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and an entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer-someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
In this role, you will be responsible for working closely with sellers, seller support, customer service, sales, and 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their short-term issues. You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Key job responsibilities- Projects:
- Develop analytical models to assess problems, solutions, and business impact.
- Understand business problems, available data, and identify applicable statistical techniques.
- Provide insights to management for strategic planning.
- Reporting:
- Design, develop, automate, and maintain metrics, reports, analyses, and dashboards on key business drivers.
- Partner with operations and business teams to develop and implement KPIs, automated reporting, and data infrastructure improvements.
- Enable decision-making by aggregating data from multiple sources into actionable formats.
- Prepare and deliver business reviews to senior management regarding progress and roadblocks.
- Data Management:
- Manage data pipelines and warehouses.
- Collaborate with technology teams to extract, transform, and load data from various sources.
- Continuously improve reporting and analysis processes, automating or simplifying support for customers.
Note: Must be open to working on Saturday & Sunday, with any other two days of the week as off.
- 2+ years of experience in data-driven business operations processes.
- Bachelor's degree required.
- Knowledge of SQL.
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