Operations Specialist

We're

is a next-generation payments business focused on powering recurring commerce.

Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy.

We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers.

We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler to achieve the extraordinary and where our unique differences are celebrated, we could be the place for you!
Your Mission

We're looking for a proactive and detail-oriented Operations Specialist to join our growing Client Delivery & Integrations team at . Reporting to the Head of Client Delivery & Integrations, this role is perfect for someone who thrives in a cross-functional environment, enjoys working with new businesses, and is excited to develop their technical and operational skillset in the fintech space.

As an Operations Specialist, you'll play a critical role in supporting merchant activation, delivering an exceptional onboarding experience, and ensuring our platform runs smoothly day-to-day. You'll build strong relationships with internal stakeholders and external partners, troubleshoot technical queries, and become a subject matter expert on our product suite.

Due to the nature of the role and our business, the expectation will be for this role to operate outside of normal working hours to best support our customers. You will be required to work a rotating and flexible shift pattern covering 24 hours, 7 days a week. Further details of this working pattern will be discussed with you during the interview process. Sufficient notice would be provided with 30/90 days notice of any substantial change in working patterns. This is a hybrid role with a minimum of 3 days at our office based in London.

Key Responsibilities

Merchant Activation

This will be your primary focus. You'll own the process of activating new merchants, ensuring everything is set up accurately and professionally to create a smooth and confident start to their journey with .

1. Input and configure merchant details into our systems using information provided by our acquirers and onboarding teams.
2. Send out tailored welcome emails that set the tone for a great client relationship and clearly outline next steps.
3. Ensure all setup tasks are completed accurately and on time, helping merchants go live without friction.
4. Maintain up-to-date documentation and internal tracking to reflect each merchant's onboarding progress.
5. Be a key point of contact for internal teams during the go-live process, keeping stakeholders informed of progress or blockers.
6. Help identify common setup issues or process gaps and suggest improvements to enhance the merchant experience.
7. Develop an understanding of end-to-end customer journeys and technical flows.
8. Support technical troubleshooting and collaborate with the Product and Tech teams to resolve complex merchant issues.

Opportunities for Growth

1. Gain experience in product demonstrations using tools like Postman.
2. Build your technical support capabilities in a high-growth, fast-paced environment.
3. Develop presentation and communication skills by working with new and established clients.

What you'll bring

1. Bachelor's degree or equivalent in Business, Finance, Economics, Technology, or a related field.
2. Ideally, you will have 1-2 years' experience in an operational function or at least 1 year's experience in the payments industry.
3. Curious, proactive, and eager to learn - especially when it comes to fintech and technology.
4. Comfortable working with multiple stakeholders and managing competing priorities.
5. A natural problem-solver with great attention to detail.
6. Experience in onboarding or technical support in a SaaS or payments environment would be an advantage.