Operations Policy Coordinator

This Role: Operations Policy Coordinator - 9 Month Fixed Term Contract

Location: Beeston NG9 1LA - Farringdon EC1N 8JS

Salary Range: Beeston £29,180 - £30,715 - Farringdon £32,325 - £34,026 (Dependent upon experience)

This role is suitable for hybrid working.

As Operations Policy Coordinator, you will be responsible for managing the creation and review of all operational policies and procedures within the Customer Services Directorate. You will play an essential role in ensuring that policies and procedures undergo proper scrutiny channels and meet internal standards as well as regulatory and legislative expectations.

Using project management methodology, you will collaborate with senior stakeholders, frontline teams, and subject matter experts to deliver clear, understandable guidance for colleagues. You will work closely with the Corporate Policy Team and the Customer Voice Team, providing advice and guidance on the policy creation and review process and sector best practices.

What you'll need to succeed

This role requires excellent IT skills, particularly with the Microsoft Office suite, strong project management skills, and stakeholder engagement capabilities.

Our team is geographically dispersed and supports various areas of operation, so some travel may be required. The ability to work independently is essential.

Experience in a frontline operational role, good sector knowledge, and excellent communication and literacy skills are necessary. The role involves managing multiple projects simultaneously, so good time management and prioritization skills are crucial. A project management qualification will be a significant advantage.

Key Responsibilities

• Shaping and proofreading content provided by policy/procedure owners to ensure compliance with corporate templates and clarity for colleagues.
• Guiding the development of policies and procedures with owners, ensuring stakeholder engagement, consultation, approvals, and timely delivery.
• Participating in workshops and meetings to support continuous improvement in policies and procedures, collaborating across teams.
• Researching external best practices to enhance policy and procedure processes, including adherence to national quality standards.
• Building effective partnerships within internal teams to ensure shared strategies are understood and implemented.
• Maintaining an up-to-date policy and procedure library for colleagues and customers.

Interviews are planned for the week commencing Monday 7th July 2025, at our offices in Beeston, Notts, and Farringdon, London.

Please note: We do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro-rata for part-time roles)
• Two volunteering days per year
• An additional 'Beliefs day' annually
• Extended parental leave and family-friendly policies
• Enhanced pension with up to 9% matched contributions
• Option to buy or sell up to 5 days of annual leave
• Life assurance (3x salary)
• Cycle2work scheme
• Hybrid working (role and department dependent)
• Health cash plan for everyday healthcare, with family options
• Interest-free loans for rental deposits and season tickets
• Access to learning and training via Wisebox platform
• Virtual social platform for employee engagement
• Career progression opportunities, mentoring, coaching, apprenticeships
• Employee Assistance Programme supporting wellbeing

About us

We are committed to sustainability and reducing environmental impact.

Learn more about our benefits and organization through our attached document.

Our promise

At Metropolitan Thames Valley Housing (MTVH), we promote equality, diversity, and inclusion. We are part of the disability confident employer scheme and foster a supportive environment through network groups for gender, ethnicity, LGBTQ+, and disability communities.

Our core values of Dare, Care, and Collaborate reflect our commitment to social issues and working together to serve our communities.

We reserve the right to close this vacancy early if a suitable candidate is found. We encourage prompt application to avoid disappointment.