Operations MI Manager

About the role The Role We're looking for a hands-on MI Manager to lead the development and delivery of reporting and analytics across our Operations teams (Customer Service, Financial Support, Fraud, FinCrime, Complaints, and QA). This role is critical in ensuring operational performance is measured accurately, regulatory requirements are met, and leadership has the insights they need to act fast.You'll manage one Senior Analyst (with future headcount potential), and be the go-to person for MI infrastructure -building scalable data models, streamlining reporting pipelines, and consolidating multiple data sources into a unified operational reporting layer. What You'll Do Own MI Infrastructure + Design and maintain robust DBT models and SQL pipelines to transform raw data into accurate, timely, and usable reporting layers. + Ensure consistent metric definitions and a single source of truth across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems to support holistic operational oversight. + Proactively identify and resolve data discrepancies, inconsistencies, or quality issues. Team Management & Development + Manage and mentor a Senior Analyst, reviewing output quality and helping to prioritise delivery. + Define scalable processes to support future MI team growth. Stakeholder Engagement + Act as the primary MI point of contact for the COO and senior leadership , responding to ad hoc data requests and proactively proposing improvements. + Ensure reporting supports both regulatory compliance and internal performance monitoring. What We're Looking For Must-Haves 3+ years working in BI/MI or analytics roles, with experience in SQL-heavy, reporting-centric environments . Expert-level SQL and hands-on experience with DBT and Python (non-negotiable). Experience building and maintaining data models and reporting infrastructure. Strong understanding of data integrity, version control, and metric standardisation. Excellent communication skills for working with both technical and non-technical stakeholders. Experience mentoring or managing analysts. Desirable Exposure to operations, collections, fraud/fincrime, or complaints data. Familiarity with Superset/Preset or similar modern dashboarding tools. Experience in regulated environments or with regulatory reporting. Interview Process 1. Intro Call (30 mins)2. Take-home SQL + DBT Task (2 hours)3. Task Debrief (45 mins-1 hour)4. Final Chat with COO & CRO (1 hour) The opportunity to scale up one of the world's most successful fintech companies Best-in-class compensation, including equity You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London