Operations Manager- Redress Support Service

Overview

Location: Flexible - Hybrid working with regular attendance at a Penumbra Office (Edinburgh, Glasgow or Aberdeen)

Full Time (37.5 hours p/w) - Permanent

About the role

Penumbra will employ an Operations Manager, who will work with the Alliance.

As a mental health charity, we really value the wellbeing of our staff. That's why we want you to know that you'll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

Redress Support Service

The Redress Support Service is a new initiative that aims to remove barriers that Survivors might face in their application for financial redress. The service employs a team of Link Workers who deliver emotional and practical support to applicants as required during their application process. There is an option at the end of the application process for survivors to access non-financial redress, which includes emotional support, and the Redress Support Service will facilitate this where required.

In addition, the service provides a responsive, high quality, trauma-informed helpline for those engaged in, or registered with, Scotland's Redress Scheme.

Alliance and initiatives

The In Care Survivors' Alliance hosts two initiatives that contribute to the Scottish Human Rights Commission's Action Plan on Justice for victims of Historic Abuse of Children in Care:

• Future Pathways, a national support fund for survivors of abuse or neglect in care in Scotland
• Redress Support Service, which aids survivors who apply for financial redress

The Alliance is fully funded by the Scottish Government and supported by partner organisations, including the Glasgow Psychological Trauma Service, Health in Mind and Penumbra Mental Health.

Benefits, training and development

We offer a supportive environment with training to help you feel confident and equipped, opportunities to develop new skills, and access to formal and informal learning experiences.

How to apply and eligibility

We cannot consider CVs - all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at

and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add "Penumbra Careers" - to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at .

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don't hesitate to contact us at .

Reference:

Contract Type: Permanent

Posted On: 08/10/2025

Closing Date: 22/10/2025

How To Apply: