Operations Manager

Operations Manager

At Asda we want you to Find Your Everything. As our Operations Manager, you'll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink.

Responsibilities

• Review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor.
• Adhere to contract base management and wage control whilst leading and coaching managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores.
• Lead with heart, building self esteem by recognising effort, attitude and growth, creating an environment where people feel valued, trusted and motivated.
• Listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond.
• Be transparent in decisions, clearly sharing the why and inviting the team to solve challenges together.
• Coaching through questions, encouraging ownership and celebrating initiative.
• Drive the store's selling agenda with healthy competition across the trading floor by bringing the Asdaness to work every day.

Qualities Required

• Execution and result-focused: Passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding managers to account.
• Commercial awareness: Understand how availability, waste and shrink impact performance and know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions.
• Coaching and Leadership: Coach and support the leadership team on delivering shopfloor standards and develop future talent by engaging and coaching the team to continuously improve routine and process while creating a culture of serving customers.
• Organised and efficient: Thrive in a fast paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Collaborative: Work across teams to ensure smooth operations and a seamless customer experience.
• Data driven: Use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensuring the store remains legal and compliant for customers and colleagues.

What You'll Bring

• Experience managing diverse teams in a large format retail environment with energy and pace.
• Strong operational knowledge across food and non food departments.
• A track record of improving availability, reducing waste and managing shrink.
• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service standards.

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Access to a flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.