Operations Manager
Posted 8 hours ago by Junction Arts Limited
Job Profile:
The Operations Manager plays a central role within Junction Arts, supporting the organisation at a key stage in our development following our move into a dedicated creative hub at 37 Station Road. This role leads the day-to-day running of operations, ensuring systems, processes, and compliance frameworks are effective, efficient, and fit for purpose.
Working closely with the Managing Director, the postholder oversees core operational areas including office systems, HR coordination, and health and safety, while also managing the organisation's building and facilities. The role combines strategic oversight with hands on delivery, strengthening internal processes and supporting organisational growth.
As part of the leadership team, the Operations Manager will help ensure the organisation operates safely, sustainably, and in line with legal and regulatory requirements, enabling Junction Arts to focus on delivering high-quality creative and community programmes.
We are looking for a proactive, highly organised individual who takes ownership of their work and thrives in a varied, fast paced environment. You will bring a positive, supportive approach, with the ability to encourage and enable colleagues, contributing to a collaborative and inclusive team culture.
You will be a practical problem solver with strong attention to detail, able to balance strategic thinking with hands on delivery. With excellent communication and interpersonal skills, you will build constructive working relationships across the organisation and with external partners. You will demonstrate sound judgement, integrity, and discretion, alongside a flexible and adaptable approach suited to a small team. A genuine enthusiasm for the arts and a commitment to supporting a creative, community focused organisation are essential, along with a desire to make a tangible impact and help shape the organisation's future.
Due to the nature of the role, this position is office based at 37 Station Road and requires a regular on site presence.
This job description is intended to outline the key duties and responsibilities of the role. It is not intended to be exhaustive and may be subject to change in line with the needs of the organisation. The postholder may be required to undertake other duties which are commensurate with the role. This job description does not form part of the contract of employment.
Company: Junction Arts.
Job Title: Operations Manager- Full Time, 37.5 hours per week (PT will be considered)
Location: You will be based at our Chesterfield office.
Salary: Between £30,000 - £32,000 per annum, depending on experience.
Responsible to: Junction Arts Managing Director.
Pension: Junction Arts follows statutory requirements regarding pension provision.
Please note: Junction Arts is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff and volunteers to share this commitment.
As part of our Safer Recruitment process, this role will be subject to an enhanced DBS check, verification of identity and employment history, and the receipt of two satisfactory references with a specific focus on safeguarding. The postholder will also be required to complete regular safeguarding training to maintain up to date knowledge and compliance with best practice.
Principle Tasks and Key Responsibilities:Operations, Office Management & Strategic Support
- Lead the day-to-day operations of Junction Arts, ensuring office systems, administration, and processes run effectively.
- Work closely with the Managing Director to provide practical operational support, help deliver priorities, and improve internal systems and processes.
- Oversee room bookings for both internal tenants and external visitors, supporting income generation for the charity.
- Maintain oversight of administration, finance processes, CRM, and organisational systems, providing hands on support where required.
- Line Manage and support the Office Administrator, ensuring work is accurate, timely, and well organised.
- Support governance processes, reporting, and organisational compliance requirements with Charities Commission & Companies House.
Finance Oversight & Delivery
- In collaboration with the Managing Director, oversee all financial administration processes, ensuring accuracy, compliance, and efficiency.
- Review and sign off invoices, expenses, contacts and financial documentation, ensuring alignment with budgets.
- Work with the Administrator on financial processes, stepping in to complete tasks where necessary.
- Monitor organisational spend in collaboration with the Managing Director.
- Act as the main liaison with Finance.
- Oversee petty cash management, reconciliation, and reporting.
HR Management & Staff Support
- Coordinate HR administration and support managers with recruitment, onboarding, probation and staff records.
- Work with external advisors, including Croner , to keep HR practice, policies, and procedures up to date and compliant.
- Support the review and implementation of organisational policies and procedures, escalating significant issues to the Managing Director where appropriate.
- Help identify training needs and support good people management practice across the organisation.
Health & Safety & Building Management (37 Station Road)
- Lead Health & Safety, risk management, and statutory compliance across the organisation and 37 Station Road.
- Oversee building management, maintenance, repairs, and contractor relationships to ensure the site is safe, compliant, and fit for purpose.
- Act as the main contact for tenants and shared building matters, supporting positive relationships and prompt resolution of issues.
- Ensure risk assessments, incident reporting, statutory checks, and related records are completed and maintained accurately.
Governance
- Lead on governance processes, including:
- Scheduling Board and subcommittee meetings.
- Managing communications.
- Ensuring timely preparation and submission of papers.
- Support the Managing Director with charity and company compliance requirements.
- Contribute to governance and operational reporting.
General Responsibilities
- Work collaboratively across the organisation to support delivery and operations.
- Provide hands on support to projects and events where required.
- Attend meetings, events, and activities on behalf of Junction Arts.
- Undertake training and professional development.
- Carry out additional duties appropriate to the role.
Qualifications A relevant degree, higher education or professional qualification
Experience At least 4 years' experience in operations, office, or business support management in a similarly responsible role. Managing room bookings and processes.
Experience of financial administration and budget oversight.
Supporting HR & Health & Safety processes, policy implementation, and people administration.
Governance, compliance, and organisational policy development.
Managing organisational systems.
Supervising staff and supporting organisational decision making.
Knowledge & Understanding Good understanding of HR processes, employment practice, Health & Safety, and operational systems management.
Awareness of legal and regulatory requirements for charities or small organisations.
Skills Strong organisational and administrative skills. Hold a valid full UK driving licence
Ability to support senior organisational leadership while delivering practical, hands on operational management.
Excellent attention to detail and the ability to maintain accuracy across systems, processes, and documentation.
Excellent communication and interpersonal skills.
Problem solving and decision making ability.
Personal Attributes A positive, practical attitude with the confidence to take responsibility and support others. A passion for the arts and creative practice.
Proactive and highly organised.
Flexible and adaptable in a small team environment.
Ability to manage competing priorities.
High level of integrity and confidentiality.
Commitment to equality, diversity and inclusion.