Operations Manager

Posted 2 hours 1 minute ago by Dynamic Safety Solutions Ltd

Permanent
Full Time
Other
Not Specified, Ireland
Job Description
  • Dynamic Safety Solutions is an Equal Opportunity Employer
Dynamic Safety Solutions

Dynamic Safety Solutions provides comprehensive health & safety and risk management services to clients across Ireland, Northern Ireland, and the UK.

This role has been created to strengthen operational leadership across the business, improve consistency and efficiency in service delivery, and support the company's strategic goal of 20% year-on-year growth.

The Operations Manager will play a critical role in positioning Dynamic Safety Solutions as a best-in-class HSEQ partner, ensuring high standards of performance, client satisfaction, and profitability across all service lines.

Role Description

The Operations Manager will oversee three core departments within Dynamic Group Services and will be accountable for:

  • Operational performance
  • Financial forecasting and delivery
  • Resource management
  • Process improvement
  • Client engagement and service expansion

This is a senior leadership role requiring strong commercial awareness, people management capability, and the ability to drive continuous improvement across multiple service offerings.

The role will be a hybrid role with remote working and visits to client sites as well as meetings at DSSL operational offices.

Key Responsibilities Overall Operations Responsibility
  • Full operational oversight of Consultancy, Training, and Management Systems departments
  • Ensure services are delivered in line with business objectives, contractual requirements, and quality standards
  • Work closely with Directors to align operational delivery with company strategy
  • Identify operational risks, inefficiencies, and growth opportunities
Department Oversight
  • Consultancy Department
    • Ensure effective planning, allocation, and delivery of consultancy services
    • Support department leadership in managing workload, quality, and client expectations
    • Monitor utilisation, performance, and commercial outcomes
  • Training Department
    • Oversee training programme delivery, scheduling, and instructor resourcing
    • Ensure training services meet regulatory requirements and client needs
    • Identify opportunities to expand training needs with existing clients and new sales opportunities
  • Management Systems Department
    • Ensure high-quality delivery of ISO and management system services
    • Support standardisation of processes, documentation, and audits
    • Drive consistency in client experience and outcomes
Resource Management
  • Conduct PDRs and performance reviews with staff and Department Managers
  • Support workforce planning, recruitment input, and capacity management
  • Coordinate resource allocation across departments to meet demand
  • Act as a point of escalation for managers, not individual staff
  • Coach and mentor managers to strengthen leadership capability
Client Relations & Cross-Selling
  • Build and maintain strong, long-term client relationships
  • Attend and lead client meetings, reviews, and check-in calls where required
  • Carry out regular client account reviews to identify additional service opportunities
  • Actively promote cross-selling between all service departments
  • Support client retention and growth through proactive engagement
Direct line management and leadership of
  • Training Manager
  • Consultancy Services Manager
  • Lead Consultant
  • Quarry Lead Consultant
Key leadership responsibilities include
  • Setting clear expectations and objectives
  • Driving accountability and performance
  • Creating a collaborative, high-performing management team
Process Improvement & Systems
  • Review how work is planned, scheduled, and communicated across departments
  • Identify and implement operational efficiencies and best practicesLead the introduction and adoption of a Customer Relationship Management (CRM) system
  • Improve visibility of workload, performance, and client engagement
  • Standardise processes where possible while maintaining service flexibility
Reporting & Governance
  • Provide weekly operational reports to Directors
  • Prepare and present quarterly performance and review reports
  • Track risks, opportunities, and delivery against targets
  • Support financial forecasting and budget management
Meetings & Communication
  • Weekly Operations Team Meeting (Monday preferred)
    • Week-ahead planning
    • Resource allocation
    • Operational risks and priorities
  • Weekly programme call with team (current and upcoming works)
  • Weekly Directors' meeting (performance, risks, opportunities)
  • Quarterly departmental review meetings with each department
KPIs & Performance Metrics
  • Weekly and monthly P&L forecasting
  • Departmental utilisation and performance KPIs
  • Quarterly departmental KPIs
  • Individual and team performance KPIs
  • Client satisfaction and retention indicators
Salary & Benefits
  • TBC
  • Company vehicle and fuel card
  • Laptop
  • Remote working (with site visits and office meetings as required)
  • Dynamic Safety Solutions company pension

Submit your details below to apply for this position.