Operations Manager

We're hiring: Operations Manager - Join a team that makes adifference.

Are you an organised, proactive and people-focusedprofessional who thrives in a busy environment? Do you enjoy improving systems,supporting teams, and being the go-to person who keeps everything runningsmoothly? If so, you might be the perfect fit for our Operations Manager role.

At Blackfriars Medical Practice, we are looking to appointan experienced and motivated Operations Manager to support the Business Managerand Assistant Practice Manager with the day-to-day running of our friendly,forward-thinking practice.

This is a varied and pivotal role where every day isdifferent - and where your contribution genuinely matters.

Main duties of the job

Management of chronic disease recalls, QOF & BeCCor

Updating Practice Policies as and when required

Support senior management with daily operational activities

This role is vital in supporting the senior management teamand ensuring the smooth running of administrative and IT processes within thepractice.

About us

We are a thriving, large GP practice serving a diverse community of over 15,000 patients. Our dedicated team is made up of experienced GPs, ACP's, practice nurses, healthcare assistants, Pharmacists supported by excellent administrative staff, all working together to provide the highest standard of care possible to our diverse patient demographic.

Our practice is dynamic, forward-thinking, with a strong focus on teamwork, innovation, and continuous improvement. We pride ourselves on creating a supportive and inclusive environment where every member of our team is valued and empowered to excel in their role.

With modern facilities and access to ongoing professional development, we are committed to helping our staff grow and succeed. We offer a healthy work-life balance, regular team events, and opportunities to contribute to shaping the future of patient care in our community.

Job responsibilities

Main duties of the job

Management of chronic disease recalls, QOF & BeCCor

Updating Practice Policies as and when required

Support senior management with daily operational activities

This role is vital in supporting the senior management teamand ensuring the smooth running of administrative and IT processes within thepractice.

Operational & Admin

Assist in the preparation of agendas, minutes and follow upactions

Maintain accurate, compliant records (including CQC and GDPRrequirements)

HR & Staff

Support induction and onboarding of new students

Support staff with queries and day to day operational needs

Support in the set-up IT access, user accounts and equipment

Patients & Practice

Assist with achieving contract targets, extended access andenhanced services

Handle complex queries from staff, patients and externalparties

IT & Systems

Support maintenance of EMIS, Docman and other clinicalsystems

Troubleshoot IT and telephony issues, liaising with serviceproviders

Support digital initiatives including AI, online triage anddigital

Update the practice website, lead social media and producemonthly patient newsletter

Person Specification Qualifications

• A good standard of education including GCSEs (or equivalent) in English and Maths (Grade C/4 or above).

Experience

• Previous experience in an administrative role within a GP practice, NHS, or healthcare setting.
• Experience supporting senior management with administrative tasks.
• Knowledge of NHS policies, CQC requirements, and GDPR compliance.
• Experience handling sensitive and confidential information.
• Excellent organisational and time management skills.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Knowledge of GP Practice clinical systems (e.g., EMIS & Docman)
• Ability to handle and resolve patient and staff queries professionally.
• Minute-taking and report preparation experience.
• High level of professionalism and confidentiality.
• Strong interpersonal and communication skills.
• Proactive and adaptable approach to work.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and professional development.
• Calm and efficient under pressure.
• Understanding of NHS complaints handling processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.