Operations Manager

Contract: 16 hours per week (2 days). 1 year contract, subject to renewal funding depending

Location: Remote and at the London LGBTQ+ Community Centre

Salary: £42,436.00 per annum, pro-rata

Reports to: Chief Executive

Direct reports: Centre Manager, Events and Outreach Lead, HR Contactor, Mental Health Contractor

About the London LGBTQ+ Community Centre

The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London's Bankside.

Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

In 2024, the Centre was visited by over 13,500 people, we hosted 700 events joined by 9,500 participants.

In 2026, we will expand to Chroma in partnership with The Trampery, broadening our impact and reach.

Overall purpose of the role

The Operations Manager will fill a big gap in our current team structure. They will focus on managing all operational tasks and processes, including the running of our physical space, safeguarding, HR and IT.

This is a new role for the organisation and is being introduced at a crucial time of growth and change. The Operations Manager will play a key leadership role in the expansion of the Centre, as we prepare to open a second location at Chroma in Bankside Yards in early 2026. It will also allow us to increase the capacity of other team members to focus on critical areas such as fundraising.

This position is a key piece to our puzzle that will support our Chief Executive in leading the organisation into its next phase.

Key responsibilities and duties

• Oversees and manages all aspects of daily operations of our physical space and the overall Charity
• Ensures the Centre is compliant with our governing obligations by updating existing and creating new policies
• Owns the operational budget to guarantee that activities are meeting the forecast
• Safeguarding
  • Acts as our Designated Safeguarding Lead
  • Ensures incidents are properly recorded and reports to the Board on a quarterly basis
  • Ensures all policies, guides and codes of conduct are fit for purpose and updated
  • Designs and implements new systems and procedures as new, often nuanced, issues and situations arise
  • Trains the wider team to ensure that everyone understands how to deal with safeguarding issues
• Human resources and recruitment
  • Leads our HR function, liaising with our HR Contractor to schedule and supervise their tasks
  • Leads all recruitment processes, from preparing timelines to creating job descriptions and managing the promotions process
  • Ensures that all contracts are maintained and up to date
  • Manages annual reviews, 360 reviews, and any other staff surveys carried out to ensure staff satisfaction
• Systems and procedures
  • Identifies areas for improvement in workflows, procedures, and systems to enhance efficiency and productivity
  • Manages all our digital systems and is responsible for hardware
  • Manages Beacon (CRM), including delivering training to the wider team
  • Comes up with solutions for technical problems to ensure a smooth running of the Charity
• Strategy and leadership
  • Supports our Chief Executive in designing our operational strategy, as well as with budgeting and forecasting, to ensure cost-effectiveness from an operational perspective
  • Supports our Chief Executive in leading the organisation, providing mentoring to other, more junior staff members
  • Leads performance monitoring, co-creating and supervising our annual OKRs (objectives and key results)
  • Represents the Centre at events and delivers public speaking opportunities

Person specification

Proven experience in an operational management role, ideally in the charity sector (3+ years)

Knowledge of operational procedures and best practices

Strong knowledge of the ins and outs of running a public space

Deep knowledge of safeguarding in similar organisations or community settings

Experience in human resources and people's management

Familiar with CRM systems

Good business acumen

Strong time management and organisational skills

High level of integrity and ability to manage confidential data

Experience working independently in a part-time or remote role

Strong attention to detail and a rigorous, methodical approach to work

Able to work both independently and collaboratively

Enthusiastic, proactive, and solutions-focused

Reliable and accountable, with a commitment to high standards

Excellent written and verbal communication skills

Commitment to equality, civil rights, and LGBTQ+ rights

Knowledge of the charity sector in general and the LGBTQ+ community in particular

Experience working with communities in general and the LGBTQ+ in particular

Please add the following information to the subject line: Operations Manager Application.

We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment. Please inform us if you feel you meet this criteria.