Operations Manager

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK

Job Description

Posted Friday 13 March 2026 at 05:00

Job Title: Operations Manager
Department: Customer Operations
Location: Sheffield
Working Pattern: Hybrid - Includes 3 days a week in the office
Contract Type: Full time, permanent
Salary: up to £45,000 per annum

Who are Tes?

Tes is a global EdTech leader supporting schools and educators worldwide. We enable outstanding teaching by providing intelligent online products and services that make a meaningful difference in education. With more than 13.7 million education professionals in our online community, over 900,000 classroom resources, and relationships with more than 25,000 schools in more than 100 countries, we have the reach, scale, and expertise to drive transformation. Our diverse teams span teachers, technologists, designers, and more - united by a passion for supporting educators and improving outcomes for learners globally.

Role overview

As an Operations Manager at Tes, you will ensure the smooth and efficient running of our global operations, focusing on operational excellence, customer satisfaction, and continuous improvement.

You will lead operational teams, collaborate with cross-functional partners, manage process improvement, and deliver solutions that enhance the overall customer experience.

Key Responsibilities

• Oversee day-to-day operations to ensure high-quality customer experience globally.
• Implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead and develop a high-performing operations team.
• Partner with product, sales, and marketing teams to support alignment and integration.
• Deliver training plans and materials for school support teams.
• Identify and resolve operational issues and implement corrective actions.
• Maintain strong relationships with internal and external stakeholders.
• Analyse operational metrics to support continuous improvement.
• Ensure compliance with regulatory standards and maintain documentation.

What will you need to succeed?

• 3+ years of operations management experience, ideally within EdTech or technology.
• Proven track record of driving operational efficiency and customer satisfaction.
• Strong leadership and people-management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to work across multiple time zones and manage competing priorities.
• Strong attention to detail and a quality-driven mindset.

Our Values

We work together - Open collaboration and collective problem solving.
We include everyone - Diversity, belonging, and equal opportunity.
We take ownership - Accountability and proactive improvement.
We never stand still - Continuous innovation and progress.
We do it for them - Supporting teachers, schools, and students.

What do you get in return?

• 25 days annual leave rising to 30
• Access to My Benefits World
• Free eye care cover
• Life assurance
• Cycle to Work scheme
• Employee Assistance Programme
• Quarterly socials
• Extensive learning & development opportunities