Operations Manager

My client a professional services firm are looking to hire an Operations Manager on a 12 month fixed term contract.

In this role you will have line management responsibilities for 4 members of staff and will be serving as a key leader responsible for driving efficiency, continuous improvement, and delivery of exceptional service across all financial, operational, HR and technology processes and systems.

Your main responsibilities will include:

• Work collaboratively with senior stakeholders to make informed, strategic decisions to ensure the companies operational processes keep pace with the market.
• Own and drive the global operational strategy and take accountability for achieving efficiency and process improvement targets
• Oversee and drive data accuracy and quality assurance in client, sales and talent databases and reporting across the business
• Manage and implement the adoption of new applicant tracking system and a new CRM
• Design frameworks for measuring and tracking operational success, including KPIs, to drive continuous improvement and alignment with business objectives
• Oversee financial reporting,
• Oversee the full 360 billing process
• Build, mentor and lead a high-performing operational team
• Ownership of end-to-end operational processes involved in supporting the full employee lifecycle of staff
• Oversee end-to-end onboarding workflows

To carry out this role you must have:

• Experience in the legal, professional services or recruitment sectors
• proven ability to manage and implement bespoke operational processes in a fast-paced, client-facing environment, ideally within the legal or professional services sector
• strong track record of handling complex workflows with minimal standardised elements, demonstrating agility and a 'hands-on' approach to problem-solving