Operations Manager - Primary Care Clinics

Job Description

Operations Manager - Primary Care Clinics

Location: Nationwide, Hybrid role (in person with remote work option available)

Department: Operations

Reports to: Operations Lead, Hybrid Health

Type: Full-time, Permanent

Start: Q2 2026

Role Overview

Webdoctor.ie is launching its first in-person Primary Care clinics in Dublin-a best-in-class blend of in-person primary care supported by our industry-leading digital health platform. We are seeking a highly organized, hands on Operations Manager to support our Operations Lead in overseeing the end to end setup, launch, and operational running of our new physical clinic network (Merrion Sq, Cherrywood & Swords).

This person will play a critical role in bringing our hybrid health clinic model to life. They will coordinate clinic setup, manage operational readiness, support day to day site performance, and act as the operational link between practice secretaries, clinicians, central teams, and senior management.

This is a role for someone who loves variety, thrives in early stage environments, and is comfortable being a "jack of all trades"-from analyzing costs to coordinating staff to ensuring scalability of services as we grow.

Key Responsibilities Clinic Setup & Launch

• Support our Operations Lead in operational planning and execution for all clinic setup activities (fit out, IT, compliance readiness, staff hiring and onboarding).
• Coordinate staff, suppliers, and internal stakeholders throughout the build and pre opening phase.
• Establish operational workflows aligned with clinical governance, regulatory requirements, and Webdoctor's digital model.
• Create and maintain clinic readiness checklists, risk registers, and launch plans.
• Support the Practice Secretaries and clinical staff in preparing the clinics for opening.

Day to Day Operational Management

• Visit on site regularly to ensure smooth daily operations and adherence to our quality standards (including Health & Safety and infection prevention guidelines).
• Monitor clinic utilisation, booking patterns, and patient flow, identifying operational bottlenecks and improvement opportunities.
• Collaborate closely with the Practice Secretaries to manage staffing, bookings, clinical stock, and other day to day management tasks.

Financial & Performance Oversight

• Assist the Operations Lead to track and report on key operational KPIs (capacity, costs, utilisation, cancellations, revenue).
• Assist with budget tracking, supplier cost control, and forecasting of clinic resource needs.
• Evaluate operational efficiencies and propose improvements linked to cost, performance or patient experience.

Continuous Improvement & Scaling

• Identify areas to streamline operational workflows, reduce friction, and elevate the hybrid healthcare model experience.
• Document and refine SOPs to ensure consistency as we open additional clinics.
• Support future site evaluations and new clinic rollouts.
• Ensure digital to physical integration is seamless-feedback to engineering/product teams on operational issues that could be improved through digital solutions.

Key Skills & Experience Essential

• Over 3 years' experience in operations, project coordination, or general management-ideally in primary care or another healthcare setting.
• Strong organisational, logistical, and problem solving skills.
• Comfortable working hands on and independently in a fast moving set up environment.
• Strong numeracy skills-able to track costs, understand budgets, and interpret operational metrics.
• Excellent communication and stakeholder management abilities.
• Availability for weekly on site presence across all sites.
• Willingness to travel to new clinic sites nationwide as we expand.
• Ability to juggle competing priorities and move between strategic planning and tactical tasks.

Desirable

• Experience launching or running a clinical site.
• Exposure to healthcare operations or regulated environments.
• Project management experience (formal qualification welcome but not required).
• Comfort with digital tools (e.g., booking systems, spreadsheets, operational dashboards).

What We Offer

• The opportunity to shape Ireland's first fully integrated hybrid primary care clinic model.
• A varied, dynamic role with real ownership and visibility to senior leadership.
• Competitive salary, benefits and the chance to grow with the business as we scale additional clinics.
• A mission driven environment focused on high quality, accessible healthcare powered by digital innovation.

You'll Receive the Following Benefits

• Salary - €65,000 per annum
• Annual leave - 22 days
• Pension Contribution - 3%
• Discounted Laya Healthcare (10%) and Dental Plans 50%
• Free Webdoctor appointments for you and immediate family
• Tax Saver Travel Tickets
• Bike to work scheme
• Free access to Laya's digital gym
• 24 hour free and confidential Employee Assistance Programme
• Virtual Sports and Social Group with active CSR campaigns
• Time off in lieu scheme for extra hours worked
• Access to Skillnet and Learnupon courses.