Operations Intern, Helix

Position Summary

Department: Helix

Duration: 8 weeks

Reports to: Managing Director, Helix

Working Pattern: Hybrid, 3 days per week in the office

Reference no: 10258

Purpose of Role

Helix is a modern legal delivery team focused on delivering high-quality, efficient and commercially relevant support through a combination of legal expertise, operational discipline, technology and data led insight. The Operations Intern will support the team with operational coordination, data analysis, reporting and process improvement activity across live workstreams and internal projects. This role offers practical experience in legal operations, client service delivery, technology enabled working and continuous improvement.

Responsibilities

• Collect, organise and analyse legal and operational data relating to key workstreams, matter progress, deadlines, workload and service delivery.
• Assist with trackers, dashboards and summary reports that help the team understand status, performance, risks and opportunities for improvement.
• Review existing workflows, templates and trackers to identify ways to improve efficiency, consistency and quality.
• Support process mapping and documentation of current ways of working, including key steps, handovers, stakeholders, dependencies and bottlenecks.
• Maintain accurate and organised documentation, including matter trackers, action logs, project notes and shared team resources.
• Prepare practical materials such as checklists, guidance notes, reporting templates and process documents to support consistent delivery.
• Liaise with colleagues to gather updates, clarify information and ensure data is complete, reliable and easy to use, supporting the team to draw actionable conclusions and identify practical next steps.

Required Experience, Skills and Attributes

• Enrolled on or recently graduated from an undergraduate degree. A background or interest in law, business, operations, technology, AI, data analytics or professional services would be helpful.
• Strong organisational skills, attention to detail and ability to manage several tasks to deadlines.
• Confidence working with data, including the ability to interpret information, identify trends and draw practical conclusions.
• Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint. Power BI experience would be helpful but is not essential.
• Clear written and verbal communication skills, with the ability to summarise information in a structured and concise way.
• Proactive, curious and collaborative approach, with the ability to work effectively in a hybrid team environment.
• Discretion and sound judgement when handling confidential or sensitive information.

Learning and Development Opportunity

The successful candidate will gain hands on experience in a modern legal delivery environment, with exposure to legal operations, data led reporting, process improvement, project coordination and technology enabled ways of working. The internship will provide practical insight into how operational excellence supports the delivery of high quality legal services, and how data, technology and process discipline can be used to improve efficiency, decision making and client service.

Equal Opportunity and Inclusion

Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurotype, disability, or with parental or caring responsibilities. We are also "Happy to Talk Flexible Working" and welcome conversations about flexible working arrangements.

Dentons is a Disability Confident employer. Candidates with a disability may choose to apply under the Disability Confident Scheme. We will offer an interview to disabled applicants who meet the minimum criteria for the role. Where application volumes are high, we may offer interviews to those who best meet the minimum criteria, consistent with our approach for all candidates.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.