Operations Executive

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About the company

Via is supporting a fast-growing, ambitious UK life insurer that is redefining how life insurance is built and distributed. Our client is an innovative, technology-driven business at an exciting stage of growth - scaling its team, expanding its partnerships, and investing heavily in the customer experience.

The business operates with an entrepreneurial mindset and a senior team that has deep expertise across insurance, financial services, and technology. This is a company where smart, motivated people are given real responsibility early and where the work you do genuinely shapes the direction of the business.

The opportunity

You'll work directly with the COO of an ambitious life insurer at an inflection point - gaining hands-on exposure across operations, partnerships, customer experience, and product. If you're commercially minded, curious, and ready to make a visible impact from day one, this is an exceptional platform to accelerate your career.

What you'll do

• Support the COO across operational and strategic initiatives
• Manage and develop key distribution and business partner relationships
• Drive product and operational improvement projects end-to-end
• Deliver excellent customer experience through responsive problem-solving
• Coordinate across teams to improve processes and internal workflows
• Deploy AI and modern tooling to lift team productivity
• Own reporting, analysis, and day-to-day operational delivery
• Contribute ideas and help shape how the business scales

What we're looking for

• Graduate calibre or up to 5 years of professional experience
• Strong communication and organisational skills
• Naturally curious, analytical, and eager to learn fast
• Comfortable with shifting priorities in a fast-moving environment
• Positive, hands-on attitude - no task too big or small
• Interest in operations, fintech, insurtech, or financial services
• Sharp attention to detail across multiple concurrent tasks
• Open and enthusiastic about using AI in day-to-day work

Nice to have

• Insurance or life insurance background
• Experience in fintech or insurtech
• Operations, customer success, or partnerships exposure
• Product or project-related work history
• Startup or high-growth environment experience

What's on offer

• £35,000 - £50,000 base salary depending on experience
• Share options with meaningful upside
• Hybrid working model
• Flexible holiday arrangements
• Company pension scheme
• Direct exposure to senior leadership
• Broad cross-functional career development
• The chance to join a genuinely innovative company at an early stage

Why this role?

For someone ambitious, commercially minded, and eager to build - this role offers genuine learning breadth, direct senior exposure, and real long-term progression inside a company at an exciting stage of growth. Your contribution will matter here.

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