Operations Executive

Operations Executive

Worthing, West Sussex

£26,260 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Zoe and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we'd love to have you on board.

What we can offer you in return

• A competitive salary of £26,260 per year
• Annual performance based bonus of £3,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
• protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance - yearly allowance of £130 to make working from home more comfortable!

After qualifying period & subject to terms and conditions and/or eligibility.

You'll be responsible for

• Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
• Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries promptly.
• Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
• Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
• Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI's to minimise costs.
• Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
• Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
• Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
• Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
• Support HAS Managers: Take notes during key investigations and disciplinary meetings.
• Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.

Why Join Us?

• Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
• Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
• Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

There may be on call requirements for this role

The Hours

• Full time - 37.5 hours per week total
• Permanent
• Hybrid - minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• 10 hour shifts, 4 days per week
• Rotational rota working earlies, lates and weekends