Operations Engineer

JOB BAND: C
CONTRACT TYPE: 12 month Fixed Term Contract / Attachment
DEPARTMENT: Media Operations
LOCATION: Salford with on site working, shifts.
PROPOSED SALARY RANGE: Up to £52,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

At Digital 24/7 Operations, we are the eyes and ears of BBC Online-ensuring seamless performance across all BBC digital services. From the captivating content of iPlayer and Sounds to the essential updates in News, Sport, and Weather, we support a vast range of systems and technologies that bring the BBC to life for millions of users daily. We don't just react to incidents-we solve them, innovate, and keep our digital ecosystem thriving.

WHAT WE DO

We thrive on solving problems in a fast-paced engineering environment, ensuring BBC Online runs like clockwork. If you love tackling challenges, mastering technologies, and working on large-scale digital platforms, we'd love to hear from you!

WHY JOIN THE TEAM

Be the backbone of the BBC Online experience, ensuring the digital world stays connected.
You'll have the opportunity to work with cutting-edge technologies, be part of a collaborative team, and make a tangible impact on the BBC's digital future.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Work on a rotating 24/7/365 shift pattern, providing operational support for BBC platforms hosted across AWS and on-prem environments.
• Use cutting-edge monitoring and diagnostic tools to tackle complex issues across various technologies.
• Manage incidents from routine tasks to major challenges, fixing problems or collaborating with product teams to meet SLAs.
• Document investigations and log incidents in line with ITIL best practices.
• Communicate effectively with both technical and non-technical audiences, serving as a trusted point of contact for stakeholders and operational management.
• Ensure seamless handovers during shift changes and contribute to technical improvements that drive efficiency.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA

• Experience working in 1st or 2nd line support within a professional environment.
• Some familiarity with diagnostic and monitoring tools - we use a range, and you'll have support to get up to speed.
• An understanding of incident logging and management, ideally following ITIL or similar best practices.
• Confidence in managing incidents and prioritising based on impact to services.
• Some exposure to cloud platforms (especially AWS) or on-prem infrastructure like VMware - or a willingness to learn.

DESIRED BUT NOT REQUIRED

• A basic understanding of web architecture, IP networking, CDNs, and Linux command line operations is helpful - but again, not essential if you're open to learning.

If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

DIVERSITY, INCLUSION & BELONGING

• We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
• We put a strong focus on building a diverse workforce that reflects the audiences we serve.
• We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

BENEFITS

Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
Excellent career and professional development.
Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.