Operations Engineer

JOB BAND: C

CONTRACT TYPE: Permanent

DEPARTMENT: Technology Operations

LOCATION: Glasgow - Pacific Quay

PROPOSED SALARY RANGE: £40,500-50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Purpose Of The Role

As an Operations Engineer at the BBC you will be at the heart of broadcasting excellence. You'll play a vital role in keeping our content flowing seamlessly to audiences across the nation. Dive into cutting-edge systems and technologies, and explore the infrastructure that powers our creative output. This is your chance to grow your skills, support iconic programming, and help shape the future of broadcasting.

Why Join The Team

Join BBC Scotland's Engineering team, based at Pacific Quay in Glasgow. We're seeking an experienced Operations Engineer who thrives in a live technical environment and values precision, enjoys collaboration, and remains motivated through challenges. We provide broadcast support across Scotland, and you will have opportunities to visit remote sites such as Orkney, Shetland and Stornoway.

You'll join a high-performing yet relaxed team that's supportive, easy going, and genuinely fun to work with. If you believe in the BBC's mission and want to be part of its future, we'd love to welcome you aboard.

Your Key Responsibilities And Impact

• Incident response: Initiate response to service disruption of broadcast critical systems and equipment, and support proactive measures aimed at preventing recurrence. Accurately recording incidents including technical response and action taken
• Monitor and support broadcast systems: Using a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms
• Collaboration: Communicate clearly with engineers, specialists, programme makers, technical teams, and stakeholders to maintain operational continuity and effective shift handovers.
• Diagnose and Repair: Troubleshoot faults and carry out repairs on broadcast and IT equipment, maintaining system reliability and preventing repeat issues.
• Promote Safety and Inclusion: Uphold health and safety standards while contributing to an inclusive team culture that supports collaboration and wellbeing.

Your Skills And Experience

ESSENTIAL CRITERIA:

• Hands-on experience supporting radio, TV and online broadcast systems and have knowledge of equipment including audio desks such as DHD, Studer or Lawo, talkback systems, e.g. Reidel, and audio editing software, e.g. dira, in live and post-production environments.
• Skilled in using monitoring tools for incident detection and prevention, e.g. Nagios, checkMK.
• Proven ability to calmly diagnose and resolve broadcast faults under pressure, ensuring uninterrupted transmission.
• Capable of producing clear technical documentation and communicating system issues across engineering and editorial teams.
• Experience using ITSM and knowledge management platforms such as Confluence, Helix or Jira to record and share information.
• Knowledge of current safety standards and experience working and contributing to an inclusive environment.

DESIRED BUT NOT REQUIRED:

• Knowledge of Networking in Audio/Video Environments- Familiarity with IP audio/video, streaming protocols, and networked media systems.
• Understanding of ITIL Framework- Awareness of ITIL principles and service management best practices.
• Experience in Media or Creative Environments- Exposure to broadcast, production, or post-production workflows.
• Problem-Solving Methodologies - Ability to apply structured approaches to fault diagnosis and resolution.
• Awareness of IT Security Standards - Understanding of security policies, procedures, and best practices in technical environments.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Find out more about the BBC

Life at BBC

Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.