Operations Director

We're looking for a strategic and hands-on Operations & Resources Director with a marketing agency or creative studio background, to join a leading creative agency for a 12-month maternity cover, ensuring the smooth running of the business during an exciting phase of growth.

As the operational backbone of the agency you'll ensure the efficiency and performance across teams, systems and finances. Partnering with the senior leadership team, and reporting to the CEO, you'll shape and deliver the agency's growth strategy while maintaining a positive and people-first culture.

• Lead and deliver the agency's operational strategy in line with business goals
• Oversee financial processes using and forecasting with the FD and accounts team
• Identify efficiencies across resourcing, systems and workflows
• Support profitability and commercial insight across client accounts
• Manage the Operations Assistant and HR processes (contracts, onboarding, training)
• Champion company culture, wellbeing, DEI and sustainability initiatives

• Proven experience in operations, resource or commercial leadership within a creative or marketing agency.
• Strong financial and strategic planning skills. Being commercially astute.
• Experience of using tech tools for financial and planning systems.
• Up to date knowledge in AI and ideally a qualification.
• Excellent people management and communication skills.
• Join a talented team shaping the future of a dynamic creative agency, where operational excellence and creative energy go hand in hand.