Operations Director - Major Tourist Attraction - Portrush

VANRATH is pleased to assist a prestigious client in recruiting for the Head of Park Operations role based in Portrush.

This position is ideal for individuals with strong team management, health & safety expertise, and career growth ambitions.

Salary - Negotiable + Bonus + 1% Equity

Responsibilities:

• Report directly to the CEO, managing site and grounds maintenance to ensure an excellent environment for guests, owners, and staff.
• Oversee the upkeep of sites, grounds, and infrastructure of holiday parks.
• Maintain high standards of security and maintenance for guest and owner safety and comfort.
• Lead and motivate a team of grounds maintenance and security staff, including full-time, part-time, and seasonal personnel.
• Encourage team to exceed guest expectations, uphold standards, and adhere to health, safety, and HR policies.
• Drive continuous improvement, thrive under pressure, and resolve challenges effectively. Possess strong organizational, interpersonal, and management skills, with attention to detail.
• Manage daily work programmes to meet targets and maintain high standards, ensuring a positive experience for all visitors.

Essential Criteria:

• 3-5 years' experience in a senior management role.
• At least 3 years' team management experience, including training and development.
• Experience managing external suppliers and contractors.
• Experience conducting risk assessments and implementing safety procedures.
• Knowledge of site maintenance health and safety policies.
• Experience with cost control and value management.
• Customer-focused experience, preferably in a sales or service environment.
• Proven customer service skills.
• Experience in the holiday park or tourism industry.
• Proficient in ICT and computer skills.
• Flexible, adaptable, and motivational leadership qualities.
• Excellent organizational skills and a methodical approach.
• Full UK or NI driving license.

Desirable Criteria:

• Experience in site/grounds maintenance improvement and quality control.
• Knowledge of plant, vehicle, and machinery management.
• Over 2 years' experience in the caravan industry.
• Experience in large-scale project management or construction.
• Utility management and contract tendering experience.
• Ability to implement site safety protocols and conduct risk assessments.
• Budget management experience.
• Experience setting and achieving KPIs.
• Health and safety certifications (e.g., NEBOSH).
• Experience in recruitment and team performance evaluation.

For more information, please apply, and we will contact you confidentially.