Operations Coordinator German

The Operations Coordinator plays a key role in ensuring that all operational processes related to global retail customers run smoothly and efficiently. This is a highly hands-on position with full ownership over the retail operations flow-from order processing and inventory management to product data and customer communication.You will work closely with Sales, Marketplace Operations, and logistics partners to ensure a seamless customer experience and scalable operational processes.
Order Processing & Logistics

• Process retail orders within one business day
• Coordinate with warehouses on packaging, assembly, and display requirements
• Manage transport, international shipments, and customs documentation
• Handle invoicing after delivery
• Monitor order progress and resolve issues proactively

Inventory Management

• Manage stock levels across warehouses in the Netherlands, Germany, the UK, and other markets
• Collaborate with Sales and Marketplace teams to determine optimal stock levels
• Support new customer onboarding and product launches

Product Data & Systems

• Create and maintain product data in systems such as Exact Online and GS1
• Ensure accurate synchronization with platforms like Markant and Atrify
• Manage article numbers and ensure correct data in customer systems

Retailer Relationship Management

• Act as a key contact for retail customers
• Communicate professionally and solution-oriented (including German-speaking clients)
• Support with logistical and commercial inquiries
• Send product samples and maintain ongoing relationships with key stakeholders

Stock Control

• Organize and oversee stock counts in warehouses
• Analyze discrepancies and ensure follow-up actions

Process Improvement

• Identify inefficiencies in order processing, inventory, and data flows
• Implement improvements to increase speed, accuracy, and scalability

Systems & Tools

• Familiarity with systems such as Exact Online, GS1, EDI, or similar
• Experience with ERP systems (e.g., SAP is a strong plus)
• Ability to quickly learn and adapt to new tools

Languages

• Fluent in German and English (C1). Required for communication with retail partners
• Dutch is a plus

Requirements The company culture is entrepreneurial, informal, and highly ownership-driven:

• Ownership & Responsibility - Employees are trusted to manage their own scope without micromanagement
• Proactivity & Hands-On Mentality - This is a "doer" environment where execution matters as much as ideas
• Flat Structure & Fast Decisions - Minimal hierarchy, short communication lines, and quick execution
• No Politics, High Trust - A transparent culture where collaboration and authenticity are key
• Growth Mindset - Employees contribute directly to company success and benefit from its growth
• International & Ambitious - A diverse team working closely with global partners and customers

Benefits

• Hybrid Work Model: Typically 2 days remote after onboarding
• Office Location: Easily accessible by train from major cities
• Team Size: 10-12 people, international and close-knit
• Start Date: ASAP
• Market-rate salary (starting around €3,500/month, flexible depending on experience)
• 28 holiday days + 8% holiday allowance
• Performance-based bonus (up to one extra month salary)
• Participation in company value growth (long-term incentive)
• Flexible working environment with strong trust culture

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