Operations & Facilities Manager - Tooting

Operations & Facilities Manager

Location: Onsite - Tooting, SW17

Contract: Full-Time / Permanent

Salary: £45,000 - £50,000 (depending on experience)

Start Date: 22nd September (or earlier!)

About the Role

Are you a hands-on leader who thrives in fast-paced environments and loves making things run smoothly? Our client seeks an Operations & Facilities Manager to join their senior leadership team and drive operational excellence at their vibrant community hub.

This role offers an opportunity to lead with purpose, inspire a high-performance culture, and contribute to the long-term sustainability of a social-impact organisation.

Key Responsibilities

Operational Leadership

• Oversee operational activities including space allocation, access control, and security
• Manage utilities, service contracts, and health & safety compliance
• Lead audits, risk assessments, and continuous improvement initiatives
• Act as the designated Health & Safety Officer
• Develop and manage strategic KPIs for the operations team
• Recruit, train, and support operational staff

Technology & Innovation

• Digitise and streamline operational processes
• Collaborate with marketing on campaigns to grow the business centre
• Use tech tools to monitor service delivery and resolve discrepancies
• Explore sustainable solutions to boost efficiency

Strategic Leadership

• Contribute to executive leadership meetings and strategic planning
• Prepare proposals for building improvements and innovation projects
• Align operational policies with organisational strategy

Tenant & Client Relations

• Build strong relationships with tenants through regular engagement
• Collaborate with programme teams to create opportunities for clients
• Resolve tenant challenges with proactive, solution-focused support

Budget Management

• Lead budget planning and cost optimisation
• Manage procurement and contract negotiations
• Provide financial insights for strategic decisions

Skills & Experience

Essential:

• 5+ years of people management experience
• 2+ years of project management experience
• Strong analytical, problem-solving, and tech skills
• Budget management and procurement experience
• Excellent communication and leadership abilities
• Commitment to inclusivity and community development

Desirable:

• Degree in Facilities or Business Management
• Experience in multi-tenant or community-led properties
• Proven track record in service improvement and customer support

Personal Attributes

• Purpose-driven and community-minded
• Reflective and open to feedback
• Proactive and detail-oriented
• Empathetic and collaborative
• Creative and enterprising
• Values-led leadership with a focus on youth impact

Perks & Benefits

• 25 days' annual leave + bank holidays
• Personal training budget
• Employee assistance programme
• Team socials & wellbeing days
• Volunteer day
• Generous sick pay
• Eye tests

Please apply or contact .

Office Angels is an employment agency and business. We are an equal-opportunities employer committed to inclusivity and diversity. We respect and value all individuals and are happy to support reasonable adjustments during the application process.

Office Angels acts as an employment agency for permanent recruitment and a business for temporary workers. UK Equal Opportunities Employer.

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