Operations & Administration Manager

Job Summary

Become central to an ambitious arts organisation with an international profile & strong sense of purpose. The role is for someone who is highly organised, motivated & flexible, enjoys taking ownership, moves confidently between different work & wants to grow within a dynamic cultural organisation.

Job Description

Working closely with the Artistic Director & wider JAM team, the Operations & Administration Manager will help keep the organisation running smoothly across operations, artist liaison, systems, fundraising support, communications & event delivery. No applicant is expected to arrive with proficiency in every area of the role.

Working pattern: 4 days per week, 9am - 5pm; hybrid, (2 days in King's Cross & 2 days from home)

Position: Freelance
Rate: £125 per day (equivalent to £25,200 pa)

Application Deadline: Sunday 17 May, 11:59pm.
Interviews will follow shortly.
Start: August 2026. Flexible for the right candidate.

JAM is not looking for someone who already knows every system or every part of the job inside out. Substantial training will be provided on the job & the successful candidate will be supported by an experienced team.

We are looking for someone with the motivation & adaptability to learn quickly, ask good questions & grow into the role.

What matters most is a willingness to learn, strong instincts for administration, sound judgement, the ability to work with care, energy & initiative.

Job Requirements

• Essential: Excellent organisational skills & close attention to detail.
• Strong written & verbal communication.
• A warm, professional manner & ability to build relationships.
• Confidence managing multiple priorities & working across varied tasks.
• Ability to work both independently & collaboratively within a small team.
• Good digital literacy & confidence using standard office software.
• Motivated, flexible & solution-focused approach.

Desirable:

• Experience working in an arts, charity, education or events environment.
• Experience with CRM systems, ticketing platforms, email marketing platforms or database management.
• Interest in contemporary music, cultural projects or artist development.
• Experience supporting fundraising, reporting or compliance processes.

Job Responsibilities

• Operations & Systems Management: JAM database (CRM); Donor, audience & artist records; Mailing list segmentation & reporting; Digital filing & document control.
• Compliance & Governance: Charity Commission reporting; GDPR "Safe Workplace" documentation; Contracts & agreements; Risk assessments, licenses & compliance; Safeguarding & DBS documentation.
• Events & Festival Delivery: Ticketing system oversight & reporting; Audience data capture & reconciliation; Artist logistics & scheduling; Front-of-house coordination; Venue liaison & documentation.
• Communications & External Coordination: Composer development; Mailchimp; Performer & community liaison; Social media.
• Fundraising & Grant Support: Grant applications, supported by JAM team; Submission logistics & documentation; Funding pipelines & deadlines; Reports & evidence; Fundraising data dashboards.
• Donor & Relationship Support: Donor cultivation, liaison & tracking; Gift Aid documentation.